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By admin, October 3, 2012 10:11 pm

一如既往，很有感覺! 不知那刻Moss大爺是如何想的，哈哈。。。

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By admin, October 3, 2012 2:22 pm

以 生產古董車模型聞名的德國著名品牌CMC在收藏界無人不曉，一部小小的模型竟用上逾千零件，手縫皮座、車盤、車底都和真車一模一樣，連軚盤、車窗都可以扭 動，仿真程度極高。縱使Bugatti T57、Audi225 Front Roadster等古董車已停產，從製作過程專業得有如生產真車一樣的CMC模型，就可認識到這些古董車失傳的歷史及技術。建築師孔聖賢（Terry）七 年前開始收藏CMC模型車，百多部收藏讓他見識一個精緻的年代，從中溫故知新，激發創作靈感。

記者：黃子配
攝影：梁志永
部份照片由CMC香港代理提供

60歲的Terry任職建築師35年，起樓無數的他，對每樣建築材料都瞭如指掌，對每個建築細節都一絲不苟，「職業病」促使他對身邊每樣事物都要求極高， 樣樣追求實淨、穩陣和視覺美感；主力生產古董模型車，以純手工製作，對細節執着而聞名的CMC模型車自然是他「那杯茶」。

活在這個粗糙的年代，一架小小的模型車把他帶回精緻的年代。回港後，他主動聯絡CMC香港代理買模型車，一買就是十多架，直到現在，絕大部份款式他都買 齊，擁有近百部收藏。在辦公室內，我只見到其中廿多部，其餘數十部仍未拆盒，原來他是個完美主義者，堅持不會把所有收藏隨意放在一起，必先計過算過，如何 根據它們的歷史、比例、設計擺放，務求表現出美感。「收藏不是show off，放晒出來有甚麼意思？」他還在構思為紙箱中的珍藏做個最合適的櫃；有幸已上架的，機關重重叫人驚訝。

他得戚的問：「你估下點攞架車出 來？」看似密封的陳列架，原來經精心設計，把手伸進架後向前推，整個阿加力膠箱就被推出來，膠箱兩旁是通窿設計，這樣就可以輕易把車拿出，又確保它們不會 封塵。膠箱層板之間的距離同樣根據過比例計算，連膠水份量也不能過多或過少，又特別採用了不反光物料製造，以達致最佳的欣賞效果。事前又小心計算過燈光角 度，絕不會直接照射向車身，否則會導致顏色不一。

我要求Terry拿幾部模型給我欣賞，他隨即就戴上白手套，從飾櫃拿給我看，原來他從不會徒手觸 摸模型，因為手汗有酸度，會影響車身顏色及物料，「收藏係要小心保護，何況CMC係一件咁靚嘅藝術品，應該尊重番製作人。」字裏行間處處流露Terry的 堅持和執着。如此精細的模型車，動輒二千多元一部，Terry覺得物有所值，「千幾件零件喎！幾千蚊就買到人哋藝術、勞力同努力的結晶，值啦！」

特製飾櫃安置寶貝

Terry有一個特別的習慣，就是每款模型都買幾部，一部放在飾櫃，一部收藏，其餘的都留給知音人，「有朋友見到我啲車之後都中晒毒，放低張沒銀碼的支票 叫我賣。」以後他索性多買幾部，遇上知音人就分享。CMC出產的模型車絕大部份都是二、三十年代生產的汽車，早已絕迹車壇。「這些藝術品讓我們認識到 value這個字吧，不只可看到歷史，還可recall your old time。」愛懷緬過去的Terry不禁嗟嘆。

每當工作做到喘不過氣來，Terry總會停低，拿起模型車欣賞一番，一件精品啟發無限反思。「每次都會諗，德國人事事認真，一絲不苟，然後就會覺得自己仲有好大進步空間，要繼續努力。」說罷，他又端起一部古董車，沉醉於與它的交流之中。

最認真的古董模型車

主力生產古董模型車的CMC車廠1995年在德國成立，多年來生產過數十款古董車，所有產品均獲得官方車廠授權製造，每款模型均會先以實物進行掃描，並根 據相關數據去量度，再以1:18的比例生產，務求達致最高的準確度，為了使手工更加細膩，更全數聘請女性員工進行裝嵌。CMC每部模型零件數量逾千（15 周年紀念版Mercedes-Benz SSKL零件數量更超過1800件），不論是座椅軚盤、引擎油缸、車身油漆，車底部件，都堅持採用與真車一樣的物料，車胎的鋼絲輪圈更是全用人手拉出，模 型外殼採用超合金及不銹鋼製造，所以車身有相當重量。基本上除引擎無法啟動外，手工及神髓均與真車無異。

【Ferrari250 Testa Rossa,1957】車身結構嚴謹細緻， V12引擎及周邊管道電線手工細膩逼真，座椅用真皮製造，連軚盤、擋風板、車身拉花都做得一絲不苟，車胎鋼絲輪圈更全由人手拉出。約$3000

【Bugatti57 SC Atlantic,1937】當年最高規格的跑車，真車全球只得四輛，全車呈流線型，車身的車脊線最為特別，車門採用仿真門鉸，車胎更可拆出。約$3000

【Mercedes-Benz300 SLR,Uhlenhaut Gullwing Coupe,1955】車身以鋁合金製造，車門採用仿真門鉸，和真車一樣可向上打開，另外，車頭，車尾，甚至車窗都可揭開，仿真度極高。約$2800

【Mercedes-Benz SSKL/Mille Miglie,193115th Anniversary】 CMC15周年紀念版，全車使用超過1800件零件，車底構造最為精細，喉管銅線都做得一絲不苟，與真車無異。車尾後備胎、車側皮帶扣、甚至工具箱內的工具都如實做出，極為認真。約$3300

Audi試驗車(Terry最愛收藏，非CMC出品，購於西德，約百多歐元)全車以鋁合金打造，引擎蓋可揭開，內裏引擎手工精細，車身呈流線形，經打磨後平淨光滑，外形簡單得來又充滿美感及時尚感。

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By admin, October 3, 2012 12:42 pm

Dell has just announced the availability of Equallogic PS6500ES and PS6510ES Arrays coming in fall 2012. Personally, I think this product fills the gap between the high end (XS series) and the low end (E series) and it’s probably going to be one of the best selling SMB iSCSI in coming years.

The reason is quite simple as most of the small to medium virtualized environment hardly have any continuous high IOPS pattern over time, and most of them requires very large amount of data capacity. The new Equallogic PS65×0ES series is exactly designed for this purpose. Try to imagine 48 Spindles 7200RPM 2TB NL SAS with SSD Caching indeed is very impressive.

The only concern I have is the infamous constant failed 7200RPM NL SAS drives issue occur since Firmware 4.x time, it’s been kept reporting the same issue even till EQL Firmware 5.2.x. IMOP I think it’s not related to software (ie, firmware) but most likely relates to hardware side, as underneath it’s still basically a SATA with SAS conversion connector, so they are prompt to have much higher failure rate than SAS. Imagine the time to rebuild a RAID50 or/and the probability having the 2nd disk failed is equally NOT impressive at all, so this may definitely hold off the purchase decision if your application is mission critical.

Finally, Equallogic has also announced the followings coming in fall 2012.

- Host Integration Tools (HIT) for VMware 3.5
- Host Integration Tools (HIT) for Microsoft 4.5
- SAN Headquarters (SANHQ) 2.5

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By admin, October 2, 2012 8:01 am

在香港，這樣的經營手法很可能會惹上壟斷市場的官非。

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By admin, September 27, 2012 12:41 pm

記得還是20多年前，媽媽就已經介紹了這位被譽為American Treasure的60年代美國抒情男歌手給我聽。

在英國留學的那段日子，曾經把媽媽給我的那盒卡帶聽了無數遍，Andy Williams的歌聲陪伴著我度過了無數個寂寞的夜晚。Love Stories、出埃及記、Feelings、Speak Softly Love這些也早已深深地烙印在了腦海里。當然要數最經典的話，1961年Audrey Hepburn主演的電影Breakfast at Tiffany’s里的這首主題曲Moon River肯定當之無愧。

Mr. Williams老先生，祝你一路走好。

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By admin, September 22, 2012 5:44 pm

自從上個月見過那些俄國人偶製作工作室Scale Figures精緻的作品後，大為驚嘆現在1比18人偶的仿真程度已經去到了一個不錯的水平。

但今天發現原來江湖上永遠都是長江後浪推前浪、一山還有一山高!

這次發現了西班牙的Andrea Miniatures，一間很多年前就已經開始發展其獨步江湖的1比32人偶製作技術，而且是金屬，不是樹脂膠的材料，所以保證永遠都不會像Resin一樣因為天氣變化而變形。

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By admin, September 21, 2012 10:44 am

1948： 在法國Pau小鎮舉行的比賽首次採用了統一的規則(a formula), Formula One由此得名。

1950：只到1950年，首屆F1冠軍賽才正式舉行，而此時也只是根據賽車的得分進行評獎。當時，參賽的賽手仍沿用1947年由FIA制定的規則。這一規則是參賽的賽車可搭載4.5L非渦輪增壓或1.5L渦輪增壓發動機。1950年5月13日，首屆世界冠軍大賽在英國的Grand Prix 的銀石賽道（過去是一個軍用機場）舉行。意大利人Giuseppe Farina為阿爾法羅密歐車對應的勝利，同時也成為首任世界冠軍。

1952：由於F1賽事組織尚缺乏支持，比賽被迫採用F2賽車進行；在F2比賽規定參賽的賽車只能裝備排量不超過2.0L的非渦輪增壓發動機。

1954：這一年GP賽車接納新的F1比賽規則。最大排量為2.5L非增壓發動機或最大排量0.75L的增壓發動機。梅塞德斯.奔馳車隊也在這一年重新投入比賽，並在法國朗斯的GP分站賽中贏的首次勝利。代表瑪莎拉蒂和梅塞德斯.奔馳出戰的Juan Manuel Fangio獲得了這屆大賽的分站冠軍。

1959：後驅GP賽車開始取代前驅賽車成為比賽的主角。Bruce Mclaren在美國Sebring的GP分站一馬當先，成為最年輕的冠軍賽手

1961：有關1.5L發動機的賽車的規定開始實施。在這一年裡，Giancarlo Baghetti成為迄今為止唯一一個首次參賽就囊括冠軍的車手，而Phil Hil為美國爭取到第一個F1世界冠軍頭銜。

1965：Jackie Stewart 首都代表BRM車隊亮相GP賽場。

1966：有關3L發動機賽車的規定出台。Bruce Mclaren 創建自己的車隊並打造出搭載福特發動機得第一款麥克拉倫賽車，但是車隊並沒有在當年的賽事中獲得成功。

1968：贊助商凡是首次出現在F1比賽中。這也意味著F1具有民族色彩時期的結束。這一年，賽車第一次加裝了尾翼，從而提升了整車的下壓力。在德國霍根海姆舉行的F2比賽中，Jim Clark不幸身亡。麥克拉倫車隊創始人Bruce Mclaren 親自參加比利時GP為車隊第一次贏得冠軍稱號。

1969： Matra、蓮花和麥克拉倫車隊分別嘗試改用四驅車，但都失敗了。Jackie Stewart 贏得了第一個年度冠軍車手稱號；Bruce Mclaren在英國Goodwood測試一款Can-Am賽車是意外身亡；Jochen Rind在意大利GP排位賽中喪命；此後他成為唯一一位在死後獲得F1總冠軍的車手。

1973： 麥克拉倫車隊推出經典的M23賽車。該車在此後的六個賽季裡參加了各種形式的比賽。在加拿大站的比賽中，安全車第一次被用到F1的比賽中。

1976：Tyrrell（泰利爾）引進了劉倫賽車的概念在Nurburgring的一場事故中，尼克勞達被嚴重燒傷。麥克拉倫車隊的James Hunt 贏得概念的世界冠軍。

1977 Patrick Head （海德）加入威廉姆斯車隊。第一輛配備渦輪增壓器賽車的雷諾Rs01，在英國站的比賽中亮相。

1978 米其林正式加盟F1，FIA 聘請Sid Watkins教授擔任醫療指導。飛劍車隊首次參加F1比賽，就幾乎將南非站的比賽冠軍囊入懷中。F1比賽開始採用一種新的安全措施，即為了避免在第一圈賽車擁擠相撞造成的事故，醫療車需同時在外道尾隨賽車，以其能夠盡快的採取相應措施

1980:Alain Prost駕駛著麥克拉倫賽車參加了阿根廷站的比賽。蓮花車隊的Nigel Mansell 曼塞爾（文素）首次出現在澳大利亞站的比賽中。Ron Dennis接管麥克拉倫車隊，同年該車隊推出由John Barnard 設計的由碳纖維材料製成底盤的賽車。

1981：由於FIA規定，所有車手必須擁有超級駕照，在南非站比賽前，大批反對這項規定的車手宣布罷賽。

1982：Colin Chapman 蓮花車隊的締造者及F1賽車最具有革新精神的設計者，死於心髒病在荷蘭站的比賽中麥克拉倫首次使用渦輪增壓發動機。

1984：在巴西SENNA正式宣布參加F1澳大利亞站第一次全部由安裝了渦輪增壓發動機的賽車參賽。

1985：米納爾迪車隊首次參加F1比賽，Benetton與Toleman車隊之間的生意越來越密切，最初其作為贊助商（貝納通曾贊助過阿爾法羅密歐和泰利爾車隊）不久之後便收購了Toleman車隊，並在

1986年以貝納通車隊之名參加F1比賽。

1987：威廉姆斯老闆弗蘭克威廉姆斯在Paul Ricard駕車從試車場返回家中時發生交通事故，嚴重受傷導致癱瘓。匈牙利站是在廢除“鐵幕”政策後第一場比賽。

1988：Adrian Newey 被任命為March車隊的技術總監。FIA規定賽車的發動機需配置規定的渦輪增壓裝置，以減少驅動力。但是在1989年取消了該規定，轉而要求3.5L排氣量的自然吸氣發動機，且不能超過12缸。SENNA贏得他的第一個世界冠軍。

1990 ：曼塞爾宣布推出F1

1991：哈基寧，舒馬赫成為F1車手喬丹車隊成立推出喬丹191賽車麥克拉倫贏得第七個年度總冠軍

1992：舒馬赫在西班牙取得第一個分站冠軍。本田推出F1

1993：麥克拉倫車隊分站冠軍數目第一次超過法拉利Prost宣布退出F1，他的四次總冠軍在當時今落後於方吉奧的5次

1994：梅塞德斯奔馳組建索伯車隊，並借入股IImor涉足賽車發動機製造業。隨著牽引力控制及主動懸掛系統限制的取消，今站加油重新推出。SENNA和Ratzenberger在伊莫拉不幸喪生舒馬赫成為第一個獲得F1總冠軍的德國人

1995：麥克拉倫開始與奔馳在研發發動機上合作。舒馬赫贏得第二個總冠軍。哈基寧在澳大利亞站的排位賽中嚴重受傷

1996：舒馬赫加入法拉利維倫紐夫加盟威廉姆斯雷諾和Elf宣布推出F1數字電視轉播技術引入F1比賽Hill獲得年度總冠軍，HIll父子成為第一對F1總冠軍父子

1997 ：Newey離開威廉姆斯加盟麥克拉倫，成為車隊總監。石橋涉足F1Berger宣布推出F1維倫紐夫獲得年度總冠軍

1998：為了控制F1賽車的車速，FIA公佈了一些新措施，包括賽道變窄，使用有坑紋輪胎麥克拉倫的迴轉制動技術被禁用。哈基寧獲得第一個年度總冠軍

1999年：舒馬赫在英國站受傷，此後7站他未能上場馬來西亞的雪邦投入使用法拉利16年後第一次獲得車隊總冠軍

2000：年在意大利站一位工作人員被撞身亡，F1比賽中有關碰撞測試的規定作了相應的改動。

2001 ：牽引力控制系統和自動變速裝置在西班牙張使用

2002：超過19000轉每分鐘的BMWP82發動機首次出現舒馬赫獲得第5個年度總冠軍

2003：舒馬赫獲得第六個年度總冠軍，成為F1世界第一人，阿隆索成為史上最年輕的GP冠軍

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By admin, September 20, 2012 12:57 pm

Yup, I am still using a 2005 Nokia in case you wonder.

Seemed this new Bluestacks Android emulator will open many doors for me.

Even playing HD games on full screen with 5.1 sounds, wow…this is definitely something new for me, Cool !

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By admin, September 19, 2012 2:04 pm

其實之前已經見過Figutec的Stirling Moss人偶了。

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By admin, September 19, 2012 10:27 am

來自MC論壇的KILL會員

已經通過大量的國外消費者留言等證實：exoto的售后服務是非常非常糟糕的。

有記錄從2000年開始，exoto推出的preorder系列是最受爭議的，原因很簡單，因為基本十有八九是從來也不會出現的車。記得ENZO嗎，直到前几年下架，我敢說預定這個車的買家不在少數，很多人都是把錢打過去等待，結果卻是這樣的。

如果說這樣還可以接受因為能拿回錢的話，那么接下來我估計諸位就會對exoto另眼相看了。

有一位08年的澳大利亞買家訂了某pre-order模型，直到前几年才意識到這個訂單是無法實現的。這位澳洲買家多次和exoto公司周旋，但是事情沒有得到改觀，更令人气憤的是exoto居然還double-check了人家，在未經允許的情況下自動又從買家卡上刷了一次錢。這位買家多次義正言辭都被exoto給糊弄下去了。跟騙我的言論一樣，沒有根据的進行保障（這包括：我們會發貨的！我們已經發貨了–實際上沒有；我們幫你查查，但是根本沒有任何后文了—直到這位買家拿出銀行依据exoto才承認。。。）。

這位買家最后正在通過法律手段進行合法維權，還不知道結果如何。

還有一個例子，有位買家因為產品質量問題尋求退貨，在反复溝通之后，exoto同意退貨，此時買家已經同意了20%退貨款條例。但是exoto還是在未經許可的情況下私自發了一個替補品并拒絕還款，現在這個事件進展不明。

大多數英語為母語的買家都抱怨exoto糟糕的售后服務。也有買家曾爆出自己和exoto客服和老總破口大罵的經歷。有相當多的人表示不愿意在exoto官网繼續購買模型，轉而從ebay等處甚至愿意購買二手的，少數人則停止購買exoto模型因為糟糕的售后服務。

總結exoto的問題：

1，pre-order本質是騙人的，本質就是用買家的錢進行集資，如果資金不到位或者其他狀況發生，那么pre-order就是一拖再拖搖搖無期，甚至因為版權問題，比如ENzo，干脆就下架不發布了。exoto官方的口實基本是同一的，有買家爆料到他預定了一台柴普來2J（已經付款），并反复追問，得到的答案永遠是一樣的：這個季度結束就發布。結果實際上這輛車到今天也是pre-order的狀態，也就是沒有實質上的投產。而exoto的阿斯頓馬丁，03年還是05年就已經可以預定了，但是將近十年之后的今天這輛車仍然沒有投產。這意味著很多買家的錢還被套著，有很多人等這輛車已經等了很多年。對于exoto的其他pre-order也是一樣的結果。有些网友認為exoto根本沒錢，也不會有錢對這些項目投資，公司只能承受几個項目的發展（這些項目可能對exoto公司形象等有好處或者其他一些原因），比如鯊魚鼻等EX系列，而沒有多少錢投產其他產品。

2，把錢要回來基本不現實或者非常麻煩。有人爆料說exoto欠錢不還，尤其是pre-order，很多人經歷了千辛万苦才要回當初投出的几百美元，并坦承經歷“嚇人”。聲稱exoto公司是搶錢的“歹徒”。毫無信用（我就是受害者）

3，不經過同意即double-check。這在很多pre-order里都出現過。而且錢很難要回來，電話，email都是擺設。客服更是一致的騙人口實。甚至直接否認，而不得不讓消費者拿出銀行證据來駁斥才承認。

所以不要相信exoto的各种承諾了。不要期待他們會按時推出那些模型了。最后千万不要購買任何pre-order，不是完全不可能實現，只是被黑的概率太高了。exoto很多pre-order的車几年前是那几個，到今天還是那几個。

此外一旦出現長期拖欠貨物的問題一定要打電話質疑，如果答案不滿意應該走法律程序。或者用paypal。

Update Oct 2, 2012

Some more bad experience about online ordering from Exoto were found.

The way Exoto conducts business (original post)

Hello world!
My name is Jade, an IT consultant working hard in one of the fortune 500s. My hobby has been always collecting high end models, specifically Exoto, CMC and so on.
With experience of buying from exoto.com and ebay.com over the years, I have learned the following:
1. exoto along with its dealers jacks up the price or artificially inflate the price at its retail level, and throw out close to 50% sales once a while. I bought a few items at their full retail price, then I felt horrible and cheated when I saw the first newsletter with the nice discount coupon.:( , Gotta do my homework more.
2. exoto sometimes has low quantity items show their actual number of quantity on the website. let me tell you, I recognize that these are pretty misleading or better, one of exoto sales tricks. In the past 12 months, I have observed a few instances where some items were down to 1 or 2, I was thinking to buy because I knew the unwritten rule is once an item retires, the price will jump krazyyyyy and then someone else had done so to put the items into retired mode. A few days later, these items are live selling again. Luckily I didn’t buy those last few, else I would feel awful. That led me to think perhaps these quantity number were just there trying to get people to buy quick and more. Plus limited editions should be known of how many in total would be produced ahead of time by exoto company.
3. Pre order with exoto seems to be problematic. I read a couple of threads about how hard it was to get the money back after a few months. Never trying to put my own money into one of the preorders and wait for months.
4. Exoto sells its own products on ebay under casabattiloro for mostly press and damaged items. Not sure what implications are but rarely seen a manufacturer selling thru ebay directly to end consumers.
5. Sometimes Exoto has new release items available on exoto.com for sale before they even have them in stock, e.g. Porsche 934 momo and alfa 159. Last year I order one alfa when the website presented it as in stock and it took around 4 months to receive it. Many replies of my emails came with excuses like, shipment problem or delay. Hello, I thought you listed as available not pre-order. Just today I saw GPC97240D as available with low stock status, would this be one of them? I would not order it until someone has confirmed he/she has received it.
I cannot really point out what goes wrong here but just sense something is not right.
All comments are welcome. I will be all ears to hear what other brothers and sister have to say.
P.S. if I wrote something incorrect, please tell me to change.

Exoto Inc refuses to refund $698 for a die cast model never delivered Moorpark, California (original post)

In November of 2006 my credit card was charged $698 for a 1:10 scale die cast model car I had ordered from Exoto, Inc. I called them and was told that the model would be shipped within the next two weeks. After waiting over a month for delivery I called the company and was told that the model had been delayed and would ship in the spring of 2007. Over the next three years I called at least every three months to try and get an update on the delivery of the model.

In December of 2009 I talked directly with Tony Keusseyan, the owner of the company, and he assured me that the model was scheduled to be built in his China facility in January of 2010 and that it would be shipped in March 2010. After calling again several times in May 2010 I finally called and cancelled by order in June of 2010.

I have called Exoto weekly since I cancelled my order and and repeatedly told that the check has been issued (check # 4828) and that Tony has signed it and it is in the mail. It is now Sept 28 and still no check.

Tony Keusseyan has used my money to finance his company or lifestyle for the past four years and I believe he has no intention of giving me a refund.

Exoto Inc Knowningly sent model with defective paint work (original post)

I wish i had found this site back in 2009 as it would of been a welcomed way to air my frustration.

I have brought a total of 4 models from Exoto Inc and 3 of the models were found to be defective. I purchased 2 Cobras in seperate orders and at different times and both models had broken suspensions. The first i didnt notice as it was missed on first inspection and subsequently no complaint was made. When i received the second cobra i meticulously checked it and found it to also have a broken suspension. I contacted Exoto immediately to resolve the problem and after a few replies from a sales advisor (Shane Meyer) i was left waiting for an address and addressie to return it to for a replacement, im still waiting to this very day for a reply??? I find it hard to accept that both models were damaged in transit considering the excellent packaging that exoto include to protect the model but hey maybe im just unlucky. The worst experience i have had with Exoto was with the 3rd model that i ordered, a black Porsche 935 Client version and when i received the model i was greated with a black Porsche 935 with the most horrendous paint defect.

Very disgruntled i immediately contacted Exoto Inc regarding the problem, again the reply was from (Shane Meyer) and after a few emails back and forth with various options to rectify the matter i was informed that the model was knowingly sent out in this condition and to resolve the matter i was to return the model at my expense and another one would be sent out. Quite why i should of been the bearer of the return postage was beyond me considering Exoto knew the model had a defective paint finish before sending it to me. Apparently this complaint was passed onto Tony Keusseyan but i never received any correspondence from him what so ever. As with the cobra eventually the reply emails from Exoto ceased and unfortunately for me after consulting a consumer legal representative here in the UK i was informed there was nothing i could do about it as the legal system works differently in the USA to the UK. My opinion is that i feel Exoto Inc take advantage of this, the high cost of return posting to the USA (for european countries) and the fact that some overseas buyers (me being one) are not able to phone to complain as the costs would be to high so we are left with being only able to email which it seems Exoto Inc can quite easily ignore and eventually sweep the problem under the carpet. So to this end I have 3 models from Exoto all with defects and quite frankly not fit for thier purpose and can safely say i will NEVER purchase any models from Exoto Inc again. Im a director of my own company and i would never dream of treating my client/customers in the fashion that i have been, come on Exoto Inc. sort your customer care out!!!

Exoto Models And Owner Tony Keusseyan Ripped of Refund for Defectice Model Moorpark California (original post)

*REBUTTAL Owner of company: The Truth Cannot Be Using Aliases!

Exoto 1/18 scale automobile models rip-off Canadian consumers. I have been writing and phoning them to get a refund for a defective model for over a year. They keep stalling so now I cannot get a refund from the credit card company as too much time has elapsed.

I have supplied them with all documents and they keep stalling.

The model I ordered came shipped by UPS. It came COD for extra charges I had not agreed to, so I refused delivery and UPS has returned the merchandise to the seller.

They acknowledge receipt of the return and promised a speedy refund to my Visa account. I have spoken to them after each of my Visa statements arrived and they promised the credit would be on my next statement. This has been going on since last June. I phone them, they make promises but still no credit.

The merchant is: Exoto Inc

5440 Atlantis Court

Moorpark, CA, 93021-7101

Phone: 1-800-872-2088

This is the timeline of this dispute.

May 21/08
• Order placed for a car model, cost $177.60
• They ship order
May 27/08
• Order arrives via UPS with COD for $21.18 for brokerage
• I had asked order to be mailed not sent UPS, no brokerage fee with mail
• Model was defective
June 9/08
• Phoned Exoto, customer service rep, Shane
• I told him I did not want a replacement as quality was poor
• He said to ship model back and they would credit my Visa acct
• Ship model back via Canada Post Expedited Service with Tracking number
• June 20/08 Post office delivers returned model to them
June 27/08
• Exoto ships replacement without consulting me, against my express conversation with Shane on June 9/08
July 15/08
• UPS attempts deliver with COD fee.
• I refuse to accept package
• UPS ships package back to Exoto
August 10/08
• UPS returns package to Exoto
Aug 12/08
• Phone Exoto, speak to Shane
• He says credit will be on my next Visa statement
Sept 22/08
• No credit on Visa statement
• Leave voice mail message for Tony, company manager
Oct 14/08
• Phone Exoto, speak to Shane
• He says credit should have been on Sept statement, will check with their accounting dept, credit will be issued within a week
• Accountant was sick
• Will phone me back when credit posted
• No call back
Nov 21/08
• Phone Exoto, still no credit, speak to Shane
• He says credit should have been issued, he will speak with manager Tony and get it processes ASAP
Dec 22/08
• Phoned Exoto, Shane is off sick, on one else can deal with matter
• Leave voice mail message for Tony (manager) recapping the problem
Dec 23/08
• Phoned Extoto, Shane is sick, no one else can deal with refunds they say
Jan 23/09
• Phoned Exoto, Shane not available today
• Left voice mail message about the delays for Tony the manager
• No response
Feb 09
• Numerous letters go unanswered
March 09
More letters and phone calls go unanswered.

So in short, I acted in good faith with this company. They have their product back, I never accepted delivery and I am out $177.60.

I realize that this dispute has dragged on excessively, but I believed they were sincere just inept at accounting matters. Each time I phoned, I was told the credit would be on my next statement but it never came. I now believe that they are dragging this out indefinitely with no intention of a refund.

John
Aurora, Ontario
Canada